Returns & Refunds
We want you to be happy with your KidoThrive order. Please check individual product pages for item-specific return eligibility — hygiene-sensitive, opened or used items (such as certain oral or baby products) may have restricted returns.
Damaged or incorrect items
If your product arrives damaged or incorrect, contact us within the stated reporting period with your order details and clear photos or video of the package/product. We'll resolve this according to our replacement/refund process.
Cancellations
Cancellation depends on order status — contact us as soon as possible, ideally before your order is dispatched.
Email us at kidothrive@gmail.com for any return, refund or cancellation request.